Frequently Asked Questions

Kee’ss Moi is only available on – We are currently only shipping to the USA.

Orders are processed and shipped on business days (Monday to Friday) excluding holidays. All orders made on the weekend or on a holiday will be processed on the following business day. Orders are processed within two days but delays can occur during certain time of the year or according to the volume.

Orders are shipped within two days after placing an order. Once your order is ready to be shipped you will receive a confirmation email with the detail of your order and your tracking number.

Once you receive your confirmation email with your tracking number, click on the tracking number for an update. Please allow XX days for an order made in the USA, and XX days for international order.

You can track your package by logging in your personal space, then go in My Account and view your order history tracking. Please note that as soon as any shipment leaves our warehouse, we are subject to the same tracking information provided to our customers.  For any missing shipments or lost/damaged claims, please Contact us within 14 days of the expected delivery date so that we can help you resolve this issue within the designated time frame.

We ship via XX with delivery confirmation.

You need to provide your name, email address, and password. Your shipping, billing, and address can be provided later. Once you are registered, you can manage your account, check out your order status, and your order history.

We understand how important security is to you. When you place an order, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Sign up for an email alert by going to the product page and clicking on the link “email me when product in stock” button.

You can change your login email address and password by clicking on “My Information” within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

If you have forgotten your password, click on “Forgot Your Password?” below Log In, and follow the instructions to reset it.

No! We are a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf.

Your health and safety are important to us—we know how serious gluten allergies can be. Our products are formulated without gluten-derived ingredients; however, due to the manufacturing process, we cannot confirm that our products are free from any traces of gluten. If you have concerns regarding gluten, please ask your doctor.

Our products are paraben-free (and phthalate-free, too).

Yes, our products are vegan. For information on specific products, please refer to the Ingredients tab on the product pages.

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations, we want to do everything we can to fix the error as quickly as possible. You must provide a photo of the damaged item along with the packing slip. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases, the turnaround time is within 14 days. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package, including the tissue paper as items may be wrapped. If you do not contact us within 24 hours, we will not be responsible for the items.
*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause lipsticks to melt.

We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we’re sorry but we will not be able to cancel the order or issue a refund.

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) and PayPal.

To ensure you are getting authentic products, your order must be placed on make your purchase on or in one of the boutiques listed click here. Kee’ss Moi is not affiliated nor endorses any other brand.

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Prices and products are subject to change at any time.
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by Kee’ss Moi.
Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.
Do you offer coupons codes?
Periodically, we will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes cannot be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please join the subscribe to our mail list located at the bottom of each page and follow our social media accounts @keessmoi

We do not mail out samples by request. We also do not carry sample sizes.

Instagram: @keessmoi
Facebook: @keessmoi
Tik Tok: @keessmoi

We respect your privacy thus the information you provide will not be given to any third party.

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned is to sign up for our mailing list.

All sales are final. We do not accept returns or exchanges for any reason. By placing the order, you agree to our return policy and terms and conditions. Please email us at for any other questions or concerns. A representative will respond within 24-48 hours.

Please contact us at with the subject heading XXX along with your order number and a picture of your packing slip so we can review this, please contact us within 7 days of receiving your order. Cases reported after this timeframe may not be eligible for review.